宝鸡招聘

职位描述：
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Respond customer calls and assess customer requirement and determine the most cost effective way to resolve a customer problem
2. Exercise judgment within procedures and practices to determine a resolution at optimal fix rate to achieve efficiency
3. Interface with service engineers and coordination resources to arrange field engineer dispatching in order to resolve customer problem on a timely manner
4. Monitor and collect customer complaint data in order to enhance customer satisfaction
5. Analyze Call Center issues, escalate to field service managers for prompt actions
6. Maintain customer call records and process to meet service and quality system requirement
7. Recommends changes on call procedures, field service and training, etc.
8. Fulfill region service job during turning the role between FSE and Call center agent
9. Provide professional service training to engineers and customers
10. Provide data of instrument performance to internal and external engineers

ESSENTIAL QUALIFICATIONS:
EDUCATION: At least Bachelor degree in Engineering, Electronic, Mechanical, Automation and Medical Biology Engineering
LANGUAGE: Excellent English skills in speaking, reading and writing
COMPUTER: Good computer skill on Words, PowerPoint and Excel
EXPERIENCE: Three years working experience and related education background is preferred. Being experienced in the customer service is preferred.
 
FUNCTIONAL COMPETENCIES:
1. A highly motivated individual who is willing to take on new challenges and leading to ensure successful operation of the Call Center in Shanghai
2. Knowledge of China service strategy and dealers' operation
3. Open to change and improvement
4. Excellence communication, negotiation, teamwork and people skills
5. Field technical and products knowledge
6. Good analytical and process oriented skills
7. Capable of dealing with conflicts (internal, external) and turn conflicts into opportunity for improvement 举报 分享

贝克曼库尔特有限公司简介：

美国贝克曼库尔特有限公司由贝克曼博士和库尔特兄弟创立，致力于开发和销售仪器、试剂、软件以及能够简化和自动化实验室处理的产品，产品广泛用于世界各地的医院、诊所以及商业实验室。临床诊断解决方案包括：实验室自动化系统、生化分析系统、免疫分析系统、血细胞分析系统、特定蛋白分析系统、尿液分析系统、微生物检测系列、血站血型分析系统。未来的发展中，贝克曼库尔特公司还将以其领先技术、完整的全线产品在医疗设备研发领域持续领跑，继续为全球科学研究的发展作出更杰出的贡献！欲了解更多信息，敬请访问贝克曼库尔特全球网站**********************和中文官方网站*********************

在贝克曼库尔特公司工作的益处:

我们推动行业向前发展
?我们是科学和医疗领域的领先企业。我们的“诊断”产品可帮助医院和实验室尽可能快速和可靠地提供患者诊断结果。我们的“生命科学”产品可帮助科学家在他们的研究中取得突破。
?我们产品的每月使用量达数百万次。
?我们历来重视创新，每年都会推出新产品。
?我们投资于研究和开发，并致力于制造出最优的产品。

我们帮助员工发挥潜力
?我们的文化是坚持持续改进 — 这种文化也深深地影响着我们的员工。
?我们致力于通过激发动力和具有挑战性的工作为员工提供成长机会。
?我们的内部晋升和任职率在业内领先。
?我们利用认可计划 Win as One（共同致胜）确保我们的员工在完成重要任务时得到认可。
?我们全年为员工提供多个发展计划。

我们有独特的工作方式
?虽然我们的工作可能具有挑战性，但员工可以获得经理及其团队的支持。我们共同努力来帮助彼此实现目标。
?Danaher Business System (DBS) 提供了独特的工作环境和获得分析、问题解决技能的机会。
?我们的工作环境和谐友好，并鼓励员工积极提出问题。
?我们坚定推崇多元融合、海纳百川的文化，并邀请员工分享他们的独特经验。