AHS Middleware Support - WebSphere MQ Specialist
软通动力信息技术（集团）有限公司
- 公司性质：外资(欧美)
- 公司行业：多元化业务集团公司
职位信息
- 发布日期：2012-08-20
- 工作地点：深圳
- 招聘人数：8
- 工作经验：二年以上
- 学历要求：本科
- 语言要求：英语良好
- 职位类别：技术支持/维护工程师
职位描述
Scope: Provide support for Websphere MQ product software on mainframe (z/OS) and distributed platform (Linux, AIX, iSeries)
Objectives: Provide support for Websphere MQ, including the following listed tasks.
Specific Tasks noted here - copied from the SRM for Middleware support.
Job Description
Websphere MQ product SA will:
Install or Uninstall Middleware software
Configure and administer Middleware software
Apply Middleware software patches, hotfixes, and service packs
Communicate End-of-Support dates and new product release information to account team
Perform middleware system software level recovery
Respond to requests for information about Middleware software or operations from IBM account teams
Maintain Operational Procedures documentation for Middleware operations.
Perform startup and shutdown of middleware
Deploy customer application code/content changes
Perform application instance configuration Deployment or Removal
Create, implement, manage scripts
Perform Middleware problem determination and problem resolution
Perform root cause analysis of Middleware software outages
Manage problem tickets per Problem Management process
Coordinate problem resolution activities
Open help requests with Middleware software vendor support
Perform problem trend analysis to prevent problem recurrence and to improve service levels
Participate in change review and approval processes
Implement and test changes to Middleware software
Coordinate and communicate Middleware software change activities
Manage change tickets per Change Management Process
Analyze and improve change services levels
Audit problem and change records for process compliance
Create new Change Record
Conduct security compliance activities per contractual security requirements
Maintain Middleware software security compliance
Review & assess security vulnerbility alerts
Perform Middleware software health checks
Document and report health check results
Document and report Middleware software security alert response
Manage access control lists for Middleware software
Manage SSL Certificates and Keys
Perform middleware product log file rotation, pruning, and archiving
Configure device security policies
Enable new functionality to devices
Define network routing rules, and ensure connectivity through firewall zones is established.
Desired Experience
Level 4 or 5 experience with WMQ administration & Account Knowledge
Technical Skills
WebSphereMQ Administration skills on mainframe (z/OS) and Distributed platforms (Linux, AIX, iSeries)
Familiarity with distributed and mainframe O/S systems
Knowledge of OS utilities, commands and processes for mainframe and distributed platformsl
Set-up and support MQ Triggering
SSL configuration skiils
MQ clustering skills
Implement restart and recovery procedures for WMQ on mainframe and distributed platforms
MQ application knowledge
Non Technical Skills (Command and Control):
Excellent verbal, written communication skills in the language noted in the PAW
Problem management processes
Change management processes
Problem diagnostics and analysis
Teamwork
Leadership
Security Compliancy
24/7/365 Oncall Support
Major Incident Process
Escalation Process
Qualification Details
Any candidate who possesses the technical and professional skills noted in this document and the PAW
Desired Skills
Ability to interface with Customer & Tech Supt Teams
Ability to create and modify Operating Procedures
Maintain Logs and Daily Outage Reports
Candidate must be prepared to work within a team on a standby roster for 24x7x365 support of customer systems
Will be expected to perform significant out of hours work in order to support customer changes
Non-Operations Resources are expected to work prime Shift (M-F 8AM-5PM EST)
Perform off-hours maintenance, normally during scheduled time of Sunday, 6AM-Noon Eastern Std Time
Written and verbal English skills
Objectives: Provide support for Websphere MQ, including the following listed tasks.
Specific Tasks noted here - copied from the SRM for Middleware support.
Job Description
Websphere MQ product SA will:
Install or Uninstall Middleware software
Configure and administer Middleware software
Apply Middleware software patches, hotfixes, and service packs
Communicate End-of-Support dates and new product release information to account team
Perform middleware system software level recovery
Respond to requests for information about Middleware software or operations from IBM account teams
Maintain Operational Procedures documentation for Middleware operations.
Perform startup and shutdown of middleware
Deploy customer application code/content changes
Perform application instance configuration Deployment or Removal
Create, implement, manage scripts
Perform Middleware problem determination and problem resolution
Perform root cause analysis of Middleware software outages
Manage problem tickets per Problem Management process
Coordinate problem resolution activities
Open help requests with Middleware software vendor support
Perform problem trend analysis to prevent problem recurrence and to improve service levels
Participate in change review and approval processes
Implement and test changes to Middleware software
Coordinate and communicate Middleware software change activities
Manage change tickets per Change Management Process
Analyze and improve change services levels
Audit problem and change records for process compliance
Create new Change Record
Conduct security compliance activities per contractual security requirements
Maintain Middleware software security compliance
Review & assess security vulnerbility alerts
Perform Middleware software health checks
Document and report health check results
Document and report Middleware software security alert response
Manage access control lists for Middleware software
Manage SSL Certificates and Keys
Perform middleware product log file rotation, pruning, and archiving
Configure device security policies
Enable new functionality to devices
Define network routing rules, and ensure connectivity through firewall zones is established.
Desired Experience
Level 4 or 5 experience with WMQ administration & Account Knowledge
Technical Skills
WebSphereMQ Administration skills on mainframe (z/OS) and Distributed platforms (Linux, AIX, iSeries)
Familiarity with distributed and mainframe O/S systems
Knowledge of OS utilities, commands and processes for mainframe and distributed platformsl
Set-up and support MQ Triggering
SSL configuration skiils
MQ clustering skills
Implement restart and recovery procedures for WMQ on mainframe and distributed platforms
MQ application knowledge
Non Technical Skills (Command and Control):
Excellent verbal, written communication skills in the language noted in the PAW
Problem management processes
Change management processes
Problem diagnostics and analysis
Teamwork
Leadership
Security Compliancy
24/7/365 Oncall Support
Major Incident Process
Escalation Process
Qualification Details
Any candidate who possesses the technical and professional skills noted in this document and the PAW
Desired Skills
Ability to interface with Customer & Tech Supt Teams
Ability to create and modify Operating Procedures
Maintain Logs and Daily Outage Reports
Candidate must be prepared to work within a team on a standby roster for 24x7x365 support of customer systems
Will be expected to perform significant out of hours work in order to support customer changes
Non-Operations Resources are expected to work prime Shift (M-F 8AM-5PM EST)
Perform off-hours maintenance, normally during scheduled time of Sunday, 6AM-Noon Eastern Std Time
Written and verbal English skills
公司介绍
"软通动力信息技术（集团）有限公司（以下简称软通动力）是中国领先的软件与信息技术服务商，企业数字转型可信赖合作伙伴。公司2001年成立于北京，立足中国，服务全球市场。经过18年发展，目前公司在全球43个城市设有90多个分支机构26个全球交付中心，员工总数近60000人。
软通动力拥有深厚的行业积累和领先的技术实力，可以为客户提供端到端的数字化产品和服务，包括数字化咨询与解决方案、云智能与基础设施、软件与技术服务和数字化运营等；在10余个重要行业服务超过1000家国内外客户，其中世界500强企业客户超过110家，为各领域客户创造价值。
软通动力注重创新和可持续发展，以软通教育为平台，建立产学研合作、协同育人的长效机制；同时在全球设有30个能力中心，10个研究所，50+技术生态伙伴等一系列创新研发组织，不断探索前沿技术与商业应用的无限可能。
软通动力先后获得“中国软件和信息服务业十大领军企业”、“中国数字化转型领导力厂商”、“北京软件和信息服务业新领域高成长企业”、“中国大数据企业50强”等奖项，连续多年被授予“中国软件业务收入前百家企业”、“中国软件和信息业服务业突出贡献奖”、“IAOPGlobalOutsourcing100listLeaderSizeGroup”等荣誉，并拥有能力成熟度模型CMMI-DEV五级资质。"
软通动力拥有深厚的行业积累和领先的技术实力，可以为客户提供端到端的数字化产品和服务，包括数字化咨询与解决方案、云智能与基础设施、软件与技术服务和数字化运营等；在10余个重要行业服务超过1000家国内外客户，其中世界500强企业客户超过110家，为各领域客户创造价值。
软通动力注重创新和可持续发展，以软通教育为平台，建立产学研合作、协同育人的长效机制；同时在全球设有30个能力中心，10个研究所，50+技术生态伙伴等一系列创新研发组织，不断探索前沿技术与商业应用的无限可能。
软通动力先后获得“中国软件和信息服务业十大领军企业”、“中国数字化转型领导力厂商”、“北京软件和信息服务业新领域高成长企业”、“中国大数据企业50强”等奖项，连续多年被授予“中国软件业务收入前百家企业”、“中国软件和信息业服务业突出贡献奖”、“IAOPGlobalOutsourcing100listLeaderSizeGroup”等荣誉，并拥有能力成熟度模型CMMI-DEV五级资质。"
联系方式
- Email：wjtanga@isoftstone.com