安顺 [切换城市] 安顺招聘安顺IT-品管、技术支持及其它招聘安顺技术支持/维护经理招聘

IT Account Manager

聚思鸿信息技术服务Concentrix

  • 公司规模:1000-5000人
  • 公司性质:外资(欧美)
  • 公司行业:外包服务

职位信息

  • 发布日期:2017-01-30
  • 工作地点:大连
  • 招聘人数:1人
  • 职位月薪:1.5-2万/月
  • 职位类别:技术支持/维护经理  

职位描述

职位描述:
Responsibilities:
? Serves as the primary Concentrix IT contact for the client, and responsible for client IT
satisfaction.
? Consistently provide excellent customer service to the client account(s) as well as represent
client needs and goals within the Concentrix IT organization.
? Build relationships with clients to encourage new and repeat business opportunities.
? Build excellent relationships within Concentrix to deliver exceptional IT service to the client.
(examples are PE, DPE, IT, Security, PMO, )
? Provide regular two-way communication between the client and team to provide strong team
representation and set proper client expectations.
? Ensure that client issues are addressed in an efficient and timely manner, and engaging or
informing appropriate Concentrix Management, as required.
? Responsible for all client IT communications, conflict resolution, Concentrix outage resolution,
and compliance on client deliverables, and to ensure that the project spend is within the
contracted cost.
? Track and report on outages to the client and Concentrix Management.
? Participate in the PD and recovery management of all Sev1 incidents (on call support 24x7 for
Sev1). Escalate for additional Sev1 participation, or Sev1 process assistance, as needed.
? Ensure the RCA process is adhered to, with the client receiving an RCA within 5 business days.
? Analyze outage/incident/change, looking for trends, opportunities, and continuous
improvement to reduce cost, reduce downtime, and increase customer SAT.
? Ensures that IT initiatives are met and delivered in a timely manner, and within the prescribed
budget.
? Review all major deliverables to ensure quality standards and client expectations are met.
? Ensure that all processes and procedures are completed and quality standards are met.
? Track and report on all client projects / changes / growth.
? Provide regular input on all IT account activity, including status.
? Participate in Incident Management.
? Participate in Change Management, with a focus on the client /CNX requirements, whilst
focusing on cost reduction, or increased cost benefits.
? Chair - Daily/Weekly/Monthly client calls, followed by written minutes and actions.
? Ensuring Concentrix IT meets the clients contractual requirements (e.g security, audits, BCDR,
reporting)
? Drive IT cost optimization opportunities in the account without impacting the delivery
standards.
? Assist the transition manager during any new transition or ramp ups.
? Assist IT solutioners in understanding the accounts complexity , AS-IS scenario and long term
strategy

Requirements:
? Proven account management or other relevant experience
? Excellent verbal and written communications skill
? Excellent listening, negotiation and presentation skills
? Experience in delivering client-focused solutions based on customer needs
? Proven ability to manage multiple projects at a time while paying strict attention to detail
? Proven ability to handle conflict resolution – across internal Concentrix and Client.
? Ability to influence effectively at all levels of the organization
? Proven ability to track/manage/reduce costs.

职能类别: 技术支持/维护经理

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公司介绍

Concentrix(纳斯达克股票代码:CNXC)是一家领先的科技型全球商业服务公司,专门为包括超过95家全球财富500强客户,和超过90家全球颠覆性高增长客户在内的全球品牌,提供客户参与提升和业务绩效改善服务。每一天,我们来自全球6大洲、40多个国家的员工都在交付优质的客户体验,帮助客户公司更好地与消费者建立连接。

我们创造更好的业务成果,并通过技术、设计、数据、流程和人员帮助我们的客户脱颖而出。Concentrix为关键垂直行业的客户提供服务:科技和消费电子、零售、旅游和电子商务、银行、金融服务和保险、医疗保健、通信和媒体、汽车,以及能源和公共部门。

迄今为止,Concentrix中国已拥有大连、重庆、佛山、北京、上海、深圳、苏州、贵阳和西安9个运营、开发与销售中心,在职员工超1万人。在保持全球一致性的同时,我们能够兼顾中国地区的市场差异,为多个国家和地区的客户提供消费者互动解决方案,涵盖客户关系管理、商业分析与洞察、流程自动化、财务与资产管理、咨询、IT服务、技术资产、数字化营销等多项服务。

联系方式

  • Email:yu.pei@concentrix.com
  • 公司地址:大连市沙河口区软件园9号楼