安顺招聘

职位描述：
JD:
End to End responsibility of Client and Internal Reporting, resource management.
- Responsible for delivering against Client SOWs and SLAs – Must have in depth knowledge of call center and back office operations and metrics like Grade of Service to FTE requirement ratios, productivity and utilization drivers, different billing environments etc. Providing Root Cause Analysis for SL deviations.
- Efficient utilization plans for both voice and data projects through efficient scheduling and cross utilization.
- HC, seats and PC consolidation and planning for the projects.
- Support to Project OM/DPE for data Analysis and improvement projects.
- Supporting the WFM Manager on improvement and cost reduction projects.
- Supporting Project Managers in identification, measurement and Internal Reporting of KPIs.
- Understanding the Information Management system in place and providing better solutions for effective Analysis and Reporting which is specific to every project.
- Timely and accurate reporting of all Internal and Client metrics to the local and global Management teams

Requirements:
Bachelor degree
- Understanding the BPO industry, understanding on all call center related Metrics is preferred.
- Working experience as a WFM/Scheduling/Capacity Planning Specialist in call center industry is preferred.
- At least 1 year experience on data analysis and reporting works.
- Excellent Knowledge of MS Excel, Powerpoint, etc, and good data analysis skill base on the raw data.
- Clear logic,
- Good English, experience working in various working culture and working environment & understand their regional accents of English 举报 分享

Concentrix（纳斯达克股票代码：CNXC）是一家领先的科技型全球商业服务公司，专门为包括超过95家全球财富500强客户，和超过90家全球颠覆性高增长客户在内的全球品牌，提供客户参与提升和业务绩效改善服务。每一天，我们来自全球6大洲、40多个国家的员工都在交付优质的客户体验，帮助客户公司更好地与消费者建立连接。

我们创造更好的业务成果，并通过技术、设计、数据、流程和人员帮助我们的客户脱颖而出。Concentrix为关键垂直行业的客户提供服务：科技和消费电子、零售、旅游和电子商务、银行、金融服务和保险、医疗保健、通信和媒体、汽车，以及能源和公共部门。

迄今为止，Concentrix中国已拥有大连、重庆、佛山、北京、上海、深圳、苏州、贵阳和西安9个运营、开发与销售中心，在职员工超1万人。在保持全球一致性的同时，我们能够兼顾中国地区的市场差异，为多个国家和地区的客户提供消费者互动解决方案，涵盖客户关系管理、商业分析与洞察、流程自动化、财务与资产管理、咨询、IT服务、技术资产、数字化营销等多项服务。