POS - Tech Support
安迅（北京）金融设备系统有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：计算机硬件 计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2016-09-28
- 工作地点：上海-徐汇区
- 招聘人数：若干人
- 职位月薪：8000-9999/月
- 职位类别：ERP技术开发
职位描述
职位描述：
TITLE: Technical Support - Concierge
LOCATION: Shanghai
GRADE:
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia, USA.
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
As a Concierge Specialist it’s important to build a relationship with the customer. The transition can be overwhelming for a customer and they need someone who will guide them through the process. In order to build trust the Concierge Specialist needs to embrace the following:
· Pragmatic approach to the Product
· Practical product connection
Understanding the tablet POS as well as how Point of Sale impacts a business is key to building a strong relationship.
Customer Advocate
As a Concierge Specialist the desire and the passion to work with customers is key to being successful. Concierge isn’t a one-time set up service; we are the ongoing advocate for our customers throughout their journey with NCR Silver. We are strategically placed as the first hand off from sales to build trust and to let our customers know that we are with them throughout their time with NCR Silver. We value their service and are their go-to person to answer questions, train on a features or find a solution. To be a customer advocate a Concierge Specialist needs to embrace the following:
· Customer focused-what is best for our customers is a priority
· “Move beyond the reactive and into the proactive mode of operation”
Customer Management
As a Concierge Specialist it’s important to recognize that a specialist can be managing up to 30 merchants at a time. The specialist will be working with several different types of business that have different needs. In order to be successful a Concierge Specialist will need to embrace the following skills:
· The ability to connect with strangers
· Ambition and motivation
· Customer funnel knowledge
· Shift-tasking
· Strategic thinking skills
· Big picture thinking
· Friendly, personal attitude
· Research Skills
As a Concierge Specialist, we own the customer’s journey. We are part of an elite team that values, respects and understands that each customer’s success is our success. We have been designed to motivate and empower our customers on how NCR Silver’s cloud-base POS can effectively and efficiently improve their business.
BASIC QUALIFICATIONS:
Bachelor’s Degree or equivalent experience
2+ years in teaching or light consulting role (Previous experience in Point of Sale is a plus)
Proven organizational skills
Self Motivated
Great aptitude for technology
Effective active listening skills
Ability to analyze problems and pair solutions that will successfully resolve
Experience dealing directly with small to mid-sized business owners and decision makers
Previous experience using advanced features in Excel
PREFERRED QUALIFICATIONS:
Having previous point of sale sales experience is great advantage but knowing how businesses operate and are profitable is the key to being successful in this role. Knowing a specific niche of small business will allow you to easily become successful in this role.
EEO Statement
Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
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TITLE: Technical Support - Concierge
LOCATION: Shanghai
GRADE:
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia, USA.
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
As a Concierge Specialist it’s important to build a relationship with the customer. The transition can be overwhelming for a customer and they need someone who will guide them through the process. In order to build trust the Concierge Specialist needs to embrace the following:
· Pragmatic approach to the Product
· Practical product connection
Understanding the tablet POS as well as how Point of Sale impacts a business is key to building a strong relationship.
Customer Advocate
As a Concierge Specialist the desire and the passion to work with customers is key to being successful. Concierge isn’t a one-time set up service; we are the ongoing advocate for our customers throughout their journey with NCR Silver. We are strategically placed as the first hand off from sales to build trust and to let our customers know that we are with them throughout their time with NCR Silver. We value their service and are their go-to person to answer questions, train on a features or find a solution. To be a customer advocate a Concierge Specialist needs to embrace the following:
· Customer focused-what is best for our customers is a priority
· “Move beyond the reactive and into the proactive mode of operation”
Customer Management
As a Concierge Specialist it’s important to recognize that a specialist can be managing up to 30 merchants at a time. The specialist will be working with several different types of business that have different needs. In order to be successful a Concierge Specialist will need to embrace the following skills:
· The ability to connect with strangers
· Ambition and motivation
· Customer funnel knowledge
· Shift-tasking
· Strategic thinking skills
· Big picture thinking
· Friendly, personal attitude
· Research Skills
As a Concierge Specialist, we own the customer’s journey. We are part of an elite team that values, respects and understands that each customer’s success is our success. We have been designed to motivate and empower our customers on how NCR Silver’s cloud-base POS can effectively and efficiently improve their business.
BASIC QUALIFICATIONS:
Bachelor’s Degree or equivalent experience
2+ years in teaching or light consulting role (Previous experience in Point of Sale is a plus)
Proven organizational skills
Self Motivated
Great aptitude for technology
Effective active listening skills
Ability to analyze problems and pair solutions that will successfully resolve
Experience dealing directly with small to mid-sized business owners and decision makers
Previous experience using advanced features in Excel
PREFERRED QUALIFICATIONS:
Having previous point of sale sales experience is great advantage but knowing how businesses operate and are profitable is the key to being successful in this role. Knowing a specific niche of small business will allow you to easily become successful in this role.
EEO Statement
Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
职能类别： ERP技术开发
公司介绍
NCR 公司（纽约证券交易所股票代码为NCR）位列世界财富500 强，成立于1884 年，总部位于美国乔治亚州的德卢斯市，全球员工 22,000 人，是一家全球性技术公司，是全球自动柜员机、自助结帐系统以及其他自助和辅助服务解决方案的领导厂商，在100 多个国家和地区有1100 多个分公司，拥有30 多个研究开发中心和5 个生产基地，中国的北京工厂、匈牙利的布达佩斯工厂和印度的本地治里（Pondicherry）工厂, 美国佐治亚州哥伦布市工厂以及巴西玛瑙斯市工厂。年营业额50 亿美元，业务遍及世界 100 多个国家和地区。
NCR 拥有 130 年的经验，引领全球实现业务关联、互动和交易处理。NCR 的辅助及自助服务解决方案和全方位支持服务满足金融、零售、旅游、酒店、娱乐、博彩、公共机构、电信运营商和设备组织等各行业需求。如今我们已拥有 2,000 多项专利，有 1,000 多项专利正在申请中，而且我们先进的工程实验室还在不断研究下一代的客户互动解决方案。
联系我们
北京办公室：北京市朝阳区东三环中路24号乐成中心
北京工厂：北京经济技术开发区宏达北路
上海办公室：上海市淮海中路398号博银大厦
上海客服中心：上海市浦东新区峨山路91弄120号
广州办公室：广州市天河区林和西路161号中泰国际广场
NCR 拥有 130 年的经验，引领全球实现业务关联、互动和交易处理。NCR 的辅助及自助服务解决方案和全方位支持服务满足金融、零售、旅游、酒店、娱乐、博彩、公共机构、电信运营商和设备组织等各行业需求。如今我们已拥有 2,000 多项专利，有 1,000 多项专利正在申请中，而且我们先进的工程实验室还在不断研究下一代的客户互动解决方案。
联系我们
北京办公室：北京市朝阳区东三环中路24号乐成中心
北京工厂：北京经济技术开发区宏达北路
上海办公室：上海市淮海中路398号博银大厦
上海客服中心：上海市浦东新区峨山路91弄120号
广州办公室：广州市天河区林和西路161号中泰国际广场
联系方式
- 公司地址：上班地址：淮海中路398号博银大厦